Public Transport Accessibility Services

Ticket counter areas throughout the station are clearly signposted with high visual contrast signage featuring bold white text on dark blue backgrounds with 70% contrast ratio and 32pt minimum font size, ensuring maximum visibility for passengers with low vision conditions. Large, contrasting text is easily spotted and read from 10 meters distance in all lighting conditions. LED displays feature adjustable brightness and anti-glare coating technology, while lowered counter sections at 76cm height accommodate wheelchair users. Each counter point is equipped with comprehensive tactile and Braille signage mounted at standard accessibility heights, providing independent navigation capabilities for blind travelers. Designated waiting spaces adjacent to each counter accommodate guide dogs and mobility aids with comfortable seating, clear tactile pathway guidance, and accessible call systems for requesting assistance.

Staff members undergo rigorous training programs that emphasize the importance of clear articulation, appropriate speaking pace, and always facing the passenger when speaking. They understand the critical importance of not raising their voice unnecessarily, as this can be perceived as condescending or patronizing. Instead, they focus on articulating words clearly and using descriptive language that provides accurate information about routes, schedules, prices, and available services. This comprehensive training ensures that all passengers receive respectful, professional service with clear verbal communication techniques, sighted guide assistance, and complete disability awareness protocols. Companions and certified guide dogs are welcome and granted unrestricted access at all counters, with adequate space maintained to accommodate guide dogs comfortably beside or behind the counter area throughout the entire ticket purchasing process.

All turnstiles feature comprehensive tactile warning surfaces at entrances with raised dot patterns and audio guidance systems that provide clear navigation instructions. Access cards include embossed text and Braille markings for easy identification, with distinctive card orientation notches for proper insertion and tactile feedback confirmation. Wide-gate alternatives are available with audio confirmation and extended passage timing for independent navigation, while staff assistance remains available 24/7 for passengers requiring additional support with access systems.

Platform edges feature comprehensive safety marking with bright yellow contrasting tape positioned 75cm from the edge, complemented by tactile-visual surfaces in relief with raised warning textures that provide clear demarcation for safe navigation. All subway trains, buses, and trams consistently stop at identical platform points with precision positioning systems ensuring ±5cm accuracy, allowing arranged tactile-visual guidance surfaces to lead blind passengers directly to vehicle access doors. This predictable stopping system creates reliable orientation points, with tactile strips culminating at precise door locations marked by distinctive circular raised patterns indicating boarding zones.

Comprehensive audio systems provide clear vehicle arrival announcements including route number, destination, and estimated arrival time, followed by distinct door opening chimes and boarding instructions. Automatic voice information systems operate continuously at all stations and platforms, announcing approaching vehicles with route identification, service type (express/local), and final destination to ensure passengers can identify the correct vehicle for their journey. Audio announcements include multilingual support with 15 languages available, featuring clear enunciation and adequate volume levels adjusted for ambient noise conditions throughout all operational hours.

Metro entrances equipped with elevator access are comprehensively mapped and clearly indicated in the digital environment through official websites, dedicated mobile transport applications, and online mapping services, enabling passengers with disabilities to identify accessible routes before traveling. Real-time elevator status monitoring provides current operational information, while GPS-enabled accessibility features offer turn-by-turn navigation to accessible entrances. Digital platforms include screen reader compatibility, voice navigation support, and offline accessibility maps for independent journey planning and route verification.